Shipping policy

Last updated: September 2026

Atelier Saint-Tropez currently ships to selected destinations in the United States, Canada and Europe.

Shipping options and estimated delivery times are displayed at checkout based on the destination and products included in the order.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or public holidays.

During periods of high demand, product launches, promotional events or other exceptional circumstances, processing may take longer. If a significant delay is expected, we will make reasonable efforts to notify you.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information where tracking is available.

2. United States

For orders shipped to the United States:

Estimated delivery: 2–10 business days after dispatch.

Delivery times are estimates and are not guaranteed unless a specific guaranteed delivery service is expressly offered at checkout.

Orders may be fulfilled through selected logistics and fulfillment partners depending on the product and destination.

3. Canada

For orders shipped to Canada:

Estimated delivery: 7–14 business days after dispatch.

Delivery times may vary depending on the destination, carrier, customs processing and other circumstances outside our reasonable control.

Customers are responsible for any applicable customs duties, import taxes, brokerage fees or other charges imposed by Canadian authorities or third-party carriers, unless expressly stated otherwise at checkout.

4. European Union

For orders shipped within the European Union:

Estimated delivery: 4–12 business days after dispatch.

Delivery times may vary depending on the destination and carrier.

Where required by applicable law, statutory delivery rights remain applicable regardless of the estimated delivery times stated above.

For EU consumers, where no other delivery period has been agreed, applicable consumer law generally requires delivery within 30 days of the conclusion of the contract.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, brokerage fees or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or standard shipping charge and may be payable by the customer upon importation.

Atelier Saint-Tropez does not control customs authorities or the amount of duties or taxes assessed on an international shipment.

Customers are responsible for ensuring that the products they order may legally be imported into their destination country.

For international purchases, additional customs duties, taxes and private carrier or brokerage fees may apply depending on the destination.

6. Tracking

Where tracking is available, tracking information will be provided by email after the order has been dispatched.

Tracking information may take some time to become active after the shipment has been handed to the carrier.

Atelier Saint-Tropez is not responsible for delays caused by carriers, customs authorities or other circumstances outside our reasonable control, but we will make reasonable efforts to assist customers in resolving delivery issues.

7. Delivery Delays

Estimated delivery times are provided for guidance and may be affected by:

  • Carrier delays;

  • Customs clearance;

  • Weather or natural events;

  • Public holidays;

  • High-volume periods;

  • Incorrect or incomplete delivery information;

  • Events beyond our reasonable control; or

  • Other disruptions affecting transportation or fulfillment.

If we become aware that an order cannot be shipped within the timeframe originally communicated, we will provide the customer with appropriate information regarding the delay and available options, as required by applicable law.

For US orders, where an order cannot be shipped within the promised timeframe, applicable federal rules may require the seller to notify the customer of the delay and provide appropriate cancellation and refund options.

8. Lost or Missing Packages

If tracking indicates that a package has been delivered but you have not received it, please contact us as soon as possible.

We may ask you to verify the delivery address and check with household members, neighbors, building reception or the carrier before opening an investigation.

Where appropriate, we will work with the carrier to investigate the shipment.

If an order is confirmed as lost in transit, we will review the circumstances and provide an appropriate remedy in accordance with applicable law.

9. Incorrect Delivery Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to us or the fulfillment provider because of an incorrect, incomplete or undeliverable address supplied by the customer, additional shipping charges may apply to resend the order.

10. Split Shipments

If an order contains multiple products that are fulfilled from different locations, products may be shipped separately.

In such cases, customers may receive multiple shipping confirmation emails and tracking numbers.

Where applicable, shipping charges will be calculated and displayed at checkout.

11. Delivery Address Restrictions

Some products may not be available for delivery to certain countries, territories or addresses.

Shipping availability is determined at checkout based on the destination and products in the order.

We reserve the right to cancel an order if delivery to the selected destination is not reasonably possible or legally permitted. In such cases, the customer will receive a refund for the cancelled order.

12. Damaged Packages

If your order arrives visibly damaged, please document the condition of the package and product with photographs and contact us at contact@sainttropezatelier.com as soon as reasonably possible.

Please retain the original packaging until the matter has been resolved, as the carrier or fulfillment provider may require it for an investigation.

13. Contact

For shipping enquiries, please contact:

Atelier Saint-Tropez
Email: contact@sainttropezatelier.com

Please include your order number and the shipping address associated with the order.