Refund policy

Last updated: September 2026

Atelier Saint-Tropez wants you to feel confident in every purchase. Please review the return conditions below before requesting a return.

1. European Union — Right of Withdrawal

If you are a consumer located in the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving your order, without having to provide a reason, subject to applicable legal exceptions.

To exercise this right, please contact us at contact@sainttropezatelier.com before the withdrawal period expires.

Products should be returned without undue delay and, where applicable, in their original packaging with protective seals intact.

For hygiene and health-protection reasons, the right of withdrawal may not apply to sealed beauty, cosmetic or personal-care products that have been unsealed after delivery, where permitted by applicable law.

Nothing in this section limits mandatory statutory consumer rights.

2. Returns Outside the European Union

For customers outside the European Union, Atelier Saint-Tropez accepts eligible returns requested within 30 days of delivery, subject to the conditions below.

To qualify for a return, the product must be:

  • Completely unused and unopened;

  • In perfect, original and resalable condition;

  • In its original packaging;

  • Free from any marks, damage, stains, odors or other signs of use;

  • Have all original seals, protective elements, labels and accessories intact, where applicable; and

  • Accompanied by valid proof of purchase.

Products that do not meet these conditions may be refused or may be subject to a partial or no refund, to the extent permitted by applicable law.

Opened, used or unsealed beauty, skincare, cosmetic and personal-care products are not eligible for return for hygiene and safety reasons, except where applicable law requires otherwise.

3. Return Authorization

Please contact us at contact@sainttropezatelier.com before sending any product back.

Returns must not be sent without prior authorization. We will provide the applicable return instructions and return address.

The customer is responsible for ensuring that the returned product is securely packaged. Atelier Saint-Tropez is not responsible for damage occurring during return transportation due to inadequate packaging.

4. Return Shipping Costs

For voluntary returns outside the European Union, the customer is responsible for the cost of return shipping, unless the product is defective, damaged upon arrival or incorrectly supplied.

Original shipping charges are generally non-refundable for voluntary returns, except where required by applicable law.

Any customs duties, import charges or other fees incurred when returning an item are the responsibility of the customer unless otherwise required by applicable law.

5. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us at contact@sainttropezatelier.com  as soon as reasonably possible.

Please include your order number and photographs showing the product and, where relevant, its packaging.

We will review the issue and, where applicable, provide an appropriate remedy, which may include a replacement or refund.

These rights are separate from our voluntary return policy and are not limited by the return conditions above.

6. Refunds

Once an eligible return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method.

For voluntary returns outside the European Union, the refund will normally cover the purchase price of the eligible returned product. Original shipping charges are not refundable unless required by applicable law.

For EU consumers exercising their statutory right of withdrawal, refunds will be handled in accordance with applicable consumer law.

7. Exchanges

We do not guarantee direct exchanges.

If you would like a different product, we recommend returning the eligible item for a refund and placing a new order.

8. Non-Returnable Products

Where permitted by applicable law, the following products are not eligible for voluntary return:

  • Opened, unsealed or used beauty and personal-care products;

  • Products that show signs of use or handling;

  • Products returned without their original packaging or required protective elements;

  • Products damaged after delivery through customer use or improper handling;

  • Gift cards and other items specifically identified as non-returnable; and

  • Any product that cannot legally be returned for hygiene, health or safety reasons.

9. Statutory Consumer Rights

Nothing in this policy excludes, restricts or limits any consumer rights that cannot legally be excluded under the laws applicable to your purchase.

Where mandatory local consumer protection laws provide additional rights, those rights will continue to apply regardless of the voluntary return conditions described in this policy.

10. Contact

For return and refund enquiries:

Atelier Saint-Tropez
Email: contact@sainttropezatelier.com

Please include your order number and a brief description of your request.